1. Introduction and Key Guidelines
Before using this website and all games, services, and products offered, it is mandatory for users to carefully read the general terms and conditions provided below. These rules determine the laws, risks, and responsibilities associated with participating in the Parimatch platform.
2. Definitions and Terminology
- Parimatch/Provider: The operating entity of the website, holding multiple international licenses.
- Account: A single personal profile registered by the user, through which all financial transactions and gaming activities are conducted.
- User: Any individual who agrees to this contract and opens an account.
- Restricted Countries: Countries or regions where the use of the website is prohibited or restricted.
- Payment Agent: An entity managing specific financial transactions on behalf of the provider.
3. Terms of Agreement and Acceptance
Only individuals aged 18 or older and residing in valid jurisdictions are eligible to register an account and use the website. Failure to meet the minimum age requirement, comply with local laws, or provide false information may result in the provider suspending or terminating the account. By opening an account, users are obligated to comply with all terms.
4. General Use and Amendments
- The website may only be accessed for personal entertainment and gaming purposes; any commercial, illegal, or fraudulent contractual activities are prohibited.
- Certain games and products may have separate rules, which must be reviewed before use.
- The provider reserves the right to modify or update these terms at any time without prior notice; it is the user’s responsibility to review the latest terms.
5. Account Registration, Verification, and Restrictions
- Each individual may create only one account. Multiple accounts from the same household/IP/card/email may result in all accounts being blocked.
- Registered information must always be accurate and up-to-date. Documents may be requested to verify address and payment methods.
- Providing false information, forged documents, or using someone else’s data will lead to permanent account closure and forfeiture of all funds.
- Ensuring password security, preventing phishing, or unauthorized third-party access is entirely the user’s responsibility.
6. Deposits, Withdrawals, and Financial Policies
- Funds can only be deposited or withdrawn through verifiable payment accounts registered in the user’s name.
- Minimum/maximum transaction limits, fees, and delays may be determined based on bank/payment operator policies.
- A specific amount of wagering is mandatory before withdrawals—deposited funds and winnings are considered separately.
- The company is not responsible for losses due to currency conversion in foreign currency transactions.
7. Refund Policy, Withdrawals, and Chargebacks
- Refunds or chargebacks may only be processed in cases of unauthorized transactions or fraud, subject to proper documentation.
- All bank charges or international fees are the user’s responsibility.
- All transactions are processed through third-party payment operators; the platform is not liable for delays or rejections.
8. Fraud Prevention, Security, and Anti-Fraud
- Any cheating, use of automated software, collusion, or opaque processes will result in account suspension, fund forfeiture, and legal action.
- The company reserves the right to temporarily or permanently close an account for any unusual activity.
9. Responsible Gambling and Self-Control
Gambling must be solely for entertainment purposes, not for earning income or settling debts. Users can set personal budgets, session time limits, or loss limits. Upon request, the company is obligated to implement "self-exclusion," "cool-down," or automatic restrictions, typically within 24 hours.
10. User Responsibilities and Code of Conduct
- Users are responsible for complying with local laws, tax regulations, and international standards.
- Spam, insults, threats, or inappropriate language in customer support interactions will not be tolerated and may result in account blocking.
- Maintaining courteous and constructive communication with the administration is mandatory.
11. Complaints, Disputes, and Appeals Process
- Issues must be reported to support within 6 months; impartial investigations and Alternative Dispute Resolution (ADR) are available.
- Spam, repeated baseless complaints, or misuse of support may result in complaints not being accepted.
- In disputes, only server/game logs will be considered authoritative.
12. Intellectual Property and Copyright
All software, logos, content, and trademarks on the website are the property of the company. Unauthorized copying, rebranding, sharing, or selling is a punishable offense under the law.
13. Restrictions, Termination, and Amendments
- Users may apply for account closure or contract termination, but customer verification and clearance of all files/funds are mandatory.
- The provider may close an account or contract at any time without prior notice or reason.
- If any term is deemed invalid, the remaining terms will remain in effect. Legal disputes will be resolved through Curaçao courts.
14. Other Rules and Final Statement
If any part of these terms is declared invalid by a court or Curaçao authority, only the relevant part will be void, and the rest will remain in force. Parimatch always adheres to the provider’s valid policies, clearly defining user responsibilities and rights. Regularly check these terms for updates and changes in local laws.
